Contact: 519 774 0285, 
Paris, Ontario, Canada
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A highly motivated professional with experience in the areas of ERP implementations, training, web consulting, project management and business process development. Adaptable, reliable and able to consistently deliver results with accuracy and efficiency.

Career History

August 2003 - Present
WestJet Airlines, Calgary, Alberta

JD Edwards Business Analyst

• Currently working on an upgrade project from JDE EnterpriseOne 8.0 to 8.11.
• Implementing Procurement module and Requisition Self Serve (new JDE procurement product).
• Integrating procurement and finance business processes using ERP functionality.
• Understanding best practices and ensuring business processes meet Sarbanes Oxley legislation in Canada.
• System design and application configuration.
• Developing test plan including scenarios, test scripts and organizing resources.
• Developed training schedule which includes 6 site locations and rotational schedules for 300+ employees.
• Planning and developing training website and online training materials.
• Creating communication and change management plan for entire organization including in-depth business readiness surveys and analysis.
• Liaised with senior management and end users to learn their concerns and issues with proposed changes and discussed possible solutions.
• Performing end user training for new finance and procurement roles.

Web Advisor, Marketing

• Helped determine the content and functionality contained on 5 company websites as well as specifying its organization, navigation, labeling and searching functions.
• Ongoing benchmarking of competitive websites and analysis of the WestJet website to make recommendations for improvement.
• Identified new products and services to enhance the guest’s web experience and overall WestJet experience.
• Developed a new business process to ensure that all areas of the business were represented and participated in deployments.
• Managed internal web design resources as well as liaised with IT department on web requirements, regular deployments and project requirements.
• Worked with several external web resources and corporate partners Participated actively on over 12 project teams coordinating and advising on website development.

January 2002 –August 2002
AGIP KCO, The Hague, The Netherlands and Atyrau, Kazakhstan
JD Edwards/Training Consultant

• Co-coordinated training for an ERP implementation of JD Edwards and Smartstream software.
• Implementation consisted of the following modules: HR (Smartstream), Job Cost, G/L, Accounts Payable, Procurement and Materials Management.
• Developed a training strategy for a complex rollout, which included the training of business processes and software skills.
• Responsible for developing a training schedule which included 4 site locations, 3 countries and rotational schedules for 500+ employees.
• Created an internal training website to facilitate user training.
• Liaised with senior management and users to learn their concerns and issues with proposed changes and discussed possible solutions.
• Created business readiness surveys and gauges to measure awareness and satisfaction with implementation activities.
• Responsible for communicating milestones and go-live activities.

January 2001 – December 2001
Shell International, Dominican Republic and Puerto Rico, USA
JD Edwards Training Consultant

• Created training materials and company documentation for an ERP implementation of the JD Edwards Procurement modules.
• Developed training strategy and schedule for the implementation.
• Created an internal training website to facilitate training of users.
• Trained users in Spanish and English on the JDE system.
• Developed a comprehensive go-live toolkit website for the project team.
• Developed marketing campaigns to promote training and attendance.
• Assisted with the go-live activities such as cutting over open orders, reconciliations and user support.
• Organized all facilities, computers and training environments.

September 2000 – January 2001
Rubycom Corp., Dominican Republic
Internet Production Manager

• Supervised the production of 8 in-house web designers and programmers and 3 external freelancers.
• Recommended revenue building and cost saving ideas to clients to improve overall effectiveness of web technologies.
• Discussed and developed content, design, structure and functionality options with clients to determine best fit for their needs and budget. Several of these clients required e-commerce websites.
• Maintained client relationships which included regular customer visits before and after the sale.
• Organized all marketing material and produced the company’s marketing plan.
• Built and maintained the company’s project management database.

September 1999 – August 2000
Freelance Web Designer – Central America

• Developed internet marketing plans and websites for small businesses including all design work, content and technical construction.
• Analyzed the particular country’s level of internet maturity and designed websites appropriate for these environments.
• Was involved with every step of the business process including seeking customers, analyzing their company, creating the product, managing expectations and collecting payment.

September 1997 - August 1999
Frank Russell Company - Toronto, Canada
Marketing and Web Manager

• Was project manager for the development of the company’s extranet and worldwide website. Managed a team of 2 employees and oversaw all planning, design, creation and maintenance activities.
• Responsible for planning all private events and recognition functions as well as employee social activities for the Russell Canadian organization.
• Responsible for co-ordination of all promotional and sales material (such as brochures, ads, etc.) for the investment product, including design/image layout and copywriting.
• Involved in creation of video and audio productions for Russell Canada and international offices.
• Developed corporate brand standards for the company and ensured that these standards were met on all advertising materials.
• Involved in media buying for large-scale advertising campaigns, and liaising with advertising agencies.
• Liaised with corporate public relations firms and was the general contact with press and freelance writers.
• Responsible for writing company’s advertising compliance manual.
• Responsible for managing, evaluating and motivating two direct employees.

January 1995 - September 1997
Financial Concept Group, (FCG) - Toronto, Canada
Marketing Manager

• Planned and executed all marketing and advertising campaigns.
• Planned and executed private functions, two annual conferences, annual RSP roadshow, and two annual contests.
• Responsible for planning, design, creation and maintenance of FCG website.
• Head office liaison with mutual fund companies for marketing and sales allowance and events.
• Headed the training and development of advisors’ marketing skills.
• Responsible for budget planning and tracking for two fiscal years.
• Created and designed all FCG brochures and quarterly newsletters.
• Planned and organized all social functions of FCG head office staff.

Systems Knowledge

Excellent knowledge of:

• Microsoft FrontPage XP
• Corel Draw 8.0
• Microsoft Excel XP
• PhotoWorks 3.0
• Microsoft Word XP
• QuarkXPress for Windows
• Microsoft Project
• Internet on Netscape and Explorer
• Microsoft PowerPoint XP
• Microsoft Exchange 5.0
• Microsoft Outlook XP
• Adobe Acrobat
• FrontPage Image Composer 2000
• Microsoft Visio 2000
• Proforma ProVision BMP
• JD Edwards World
• JD Edwards OneWorld XE
• JD Edwards EnterpriseOne 8.0
• JD Edwards EnterpriseOne 8.11

Skills and Qualifications

• Fluent in English, Portuguese and Spanish
• Excellent communications skills, oral and written
• Excellent presentation and public speaking skills
• Natural leader and likeable personality
• Creative mind and eye for great design
• Excellent budget management and cost efficiency skills
• Team player

Academic Background

• 2005 – JDE 8.11 Procurement/Finance train the trainer
• 2005 – Proforma ProVision BMP training
• 1999 - Intensive Spanish Course (3 weeks)
• 1999 - National PR Media Training Course
• 1999 - Franklin Covey Time Management Course
• 1999 - Intermediate and Advanced FrontPage 97 for Windows Course
• 1998 - Beginning and Intermediate QuarkXPress for Windows Course
• 1998 - Intermediate Microsoft Project 98 Course
• 1997 - Beginners FrontPage 97 for Windows Course
• 1997 - Intermediate CorelDraw 5.0 for Windows Course
• 1996 - Bell Canada Phone Power Training
• 1996 - Advanced PowerPoint 6.0 Course
• 1995 - Investment Funds Institute of Canada Certificate
• 1991 - George Brown College, Toronto - Marketing Program